About the role
We are looking for a detail-oriented and organized Return Executive to manage product return operations efficiently. The candidate will be responsible for handling return requests, coordinating with warehouse and logistics teams, maintaining records, and ensuring smooth reverse logistics processes.
What you'll do
- Key Responsibilities
- * Handle customer return requests and process return orders accurately.
- * Coordinate with warehouse and logistics teams for return pickups and material verification.
- * Inspect returned products and update return status in the system.
- * Maintain proper documentation related to returns, replacements, and damaged goods.
- * Communicate with internal teams regarding return discrepancies and resolutions.
- * Track daily return activities and prepare MIS reports.
- * Ensure timely closure of return cases and minimize pending issues.
- * Follow company SOPs and maintain operational accuracy.
- * Coordinate with vendors, courier partners, and internal departments when required.
What we're looking for
- * Good knowledge of return management and warehouse operations.
- * Basic understanding of inventory handling and documentation.
- * Familiarity with ERP/software systems and MS Excel.
- * Strong communication and coordination skills.
- * Attention to detail and problem-solving ability.
- * Ability to work in a fast-paced environment.