At Bharat Wire Ropes, we believe in transparency and building trust with our customers. Our policies are designed to ensure clarity, fairness, and the highest standards of service.

Terms & Conditions

Introduction

Please read the following terms and conditions very carefully as your use of service is subject to your acceptance of and compliance with the following terms and conditions ("Terms").

By subscribing to or using any of our services you agree that you have read, understood and are bound by the Terms, regardless of how you subscribe to or use the services.

User Account, Password, and Security

You will receive a password and account designation upon completing the Website's registration process. You are responsible for maintaining the confidentiality of the password and account.

Services Offered

bharatwireropes.com provides a number of Internet-based services through the Web Site. One such service enables users to purchase original merchandise such as clothing, footwear and accessories from various fashion and lifestyle brands.

Privacy Policy

The User hereby consents, expresses and agrees that he has read and fully understands the Privacy Policy of bharatwireropes.com the Website.

Limited User

The User agrees and undertakes not to reverse engineer, modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information or software obtained from the Website.

User Conduct and Rules

You agree and undertake to use the Website and the Service only to post and upload messages and material that are proper. By way of example, and not as a limitation, you agree and undertake that when using a Service, you will not:

  • Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights of others
  • Publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information
  • Upload files that contain software or other material protected by intellectual property laws unless you own or control the rights thereto or have received all necessary consents
  • Upload or distribute files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of the Website or another's computer
  • Conduct or forward surveys, contests, pyramid schemes or chain letters

Exactness Not Guaranteed

bharatwireropes.com hereby disclaims any guarantees of exactness as to the finish and appearance of the final Product as ordered by the user.

Intellectual Property Rights

Unless otherwise indicated or anything contained to the contrary or any proprietary material owned by a third party and so expressly mentioned, bharatwireropes.com owns all Intellectual Property Rights to and into the Website.

Links To Third Party Sites

The Website may contain links to other websites ("Linked Sites"). The Linked Sites are not under the control of bharatwireropes.com or the Website.

Disclaimer Of Warranties/Limitation Of Liability

bharatwireropes.com has endeavoured to ensure that all the information on the Website is correct, but bharatwireropes.com neither warrants nor makes any representations regarding the quality, accuracy or completeness of any data, information, product or Service.

Indemnification

You agree to indemnify, defend and hold harmless bharatwireropes.com from and against any and all losses, liabilities, claims, damages, costs and expenses.

Pricing

Prices for products are described on our Website and are incorporated into these Terms by reference. All prices are in Indian rupees.

Shipping

Title and risk of loss for all products ordered by you shall pass on to you upon bharatwireropes.com's shipment to the shipping carrier.

SMS

Customer will receive an SMS from bharatwireropes (PROV) at various stages of order fulfillment.

Termination

  • bharatwireropes.com may suspend or terminate your use of the Website or any Service if it believes, in its sole and absolute discretion that you have breached any of the Terms.
  • If you or bharatwireropes.com terminates your use of the Website or any Service, bharatwireropes.com may delete any content or other materials relating to your use of the Service.

Governing Law

These terms shall be governed by and constructed in accordance with the laws of India without reference to conflict of laws principles.

Report Abuse

As per these Terms, users are solely responsible for every material or content uploaded on to the Website.

Unauthorized Charges on your card

If you see charges on your credit/debit card for purchases made on bharatwireropes.com, but you never created an account or signed up, please check with your family members or business colleagues.

Cancellation of Fraudulent Orders

To provide a safe and secure shopping experience, we regularly monitor transactions for fraudulent activity.

What we do about mispricings

Despite our best efforts, a small number of the many hundreds of items in our catalogue are mispriced. However, we verify prices as part of our dispatch procedures.

Terms For Promotions/Contests/Offers/Campaigns

  • Discounts will be applied to the total merchandise value including VAT and applicable taxes.
  • Only one credit note/gift coupon/coupon can be used per order unless otheriwise stated.
  • Discount coupons - Discount coupons may from time to time be offered to account holders.
  • Promotional discount coupons - We may from time to time offer promotional discount coupons which may apply in respect of any, or certain specified, purchases made though this Website.

Disclaimer

It is the customer's responsibility to login earlier if they want to avail better products or styles because bharatwireropes.com sales are "first come, first served".

Shipping Policy

Delivery Timeframes

  • We dispatch your product within 3 days of you placing an order on the website.
  • You can expect your delivery(s) within 7 days for a Metro location and a total of 10-12 working days from the date you place an order, depending on the city you reside.
  • For an order that has an Imported product, the delivery would take close to 14 days from date of placing the order.
  • We ship products from Mondays to Saturdays; Orders placed on Saturday would leave our processing centres only on Monday.
  • We make every attempt to give you deliveries on Sundays and Public holidays depending on the state and nature of holiday.

We do understand your urgencies and are committed to delivering your orders accurately in good condition and always on time.

Delivery Areas

bharatwireropes.com delivers to almost all locations within the country. There would be certain areas that we would not be able to reach due to logistical reasons.

For unserviceable locations, please contact our customer care at +91 22 66824600 between 10 AM to 6 PM on Monday to Friday.

Delivery Methods

  • It would be better if someone at the delivery address is there to accept the receipt of the product.
  • If you are not at home while the courier is attempted at your door step a card would be left stating an attempt was made while you were away.
  • If you feel that the product received or at the time of receiving the parcel it is tamper with or damaged before accepting, please contact us on +91 22 66824600 or write to info@bharatwireropes.com

Payment Options

We currently offer delivery on various payment modes:

  1. All Major Credit Cards
  2. Debit Cards
  3. Net Banking

Shipping Charges

  • bharatwireropes.com offers "Free Shipping" anywhere in India for order above Rs.500/-
  • The Shipping policy and delivery charges may vary for the schemes with various banks

Order Tracking

You can track your deliveries through our website by typing your order reference number.

Return & Refund Policy

Easy Returns

At Bharat Wire Ropes we believe in making returns easy and hassle free. If for any reason you are not completely satisfied with your purchase, please call or email us to inform about your intended return within 7 days of receiving your package.

In the case of custom made items, we are unable to offer any returns except in the case of defects.

All we ask is that you return the goods in a resalable condition, with all original tags and packaging intact.

Return Request Process

For all return/exchange order requests:

In order to smoothen the return process, please follow the simple guidelines:

  • Call our customer care to open a return authorization request
  • Put the product back in its original state of packing

Return Address

A - 701, Trade World Building, Kamala Mills, Senapati Bapat Marg, Lower Parel (W), Mumbai

Refunds

  • Credit/Debit/AMEX cards: We will refund it back to your card
  • Net-Banking: We shall credit to the account used
  • Cash-on-delivery: Cheque in your name or Bank transfer

We make all effort to ensure a timely refund, however request your cooperation in case of 3rd party processing delays.

Additional Information

Please refer to Terms and Conditions for further details.